Service Design Masterclass

Groundbreaking Learnings

Overview

Service Design is a powerful methodology that allows organizations to think holistically, create and deliver successful end-to-end service experiences. This two days program will provide an in-depth understanding of the research and design techniques that will allow your team to think in a new way about your services and how to redesign multi-channels experiences.

Outcomes

Attendees will be able to understand the tools and methods of service design and service staging, Analysis the entire customer journey and identify potato areas of improvement, redesign touchpoints and build a end-to-end service experiences

Topics

Main topics may include:
– What service design is
– Experience Economy
– Experience Mapping
– Journey Mapping
– Touch-point analysis
– Service prototyping
– Service architecture
– Practical implementation

Techniques

Each team will apply the tools and exercises to solve real-life challenges faced in their organisations using interactive workshop and hands-on excerscies

Bonus
Attendees will get a copy of HUED innovation toolkit and learn how to eaisly deploy those outcomes in their organisations

Real Stories

Innovators speak their minds
SD Masterclass
SD Masterclass
SD Masterclass
SD Masterclass
SD Masterclass
SD Masterclass

Humans
Behind The Stage

Turki Fageera

Managing Director, Innovation and Capability Building

Mohamed Negm

Consultant, Creative capability Building

Design Studio

We are constantly trying to make the dent, make the positive difference.
Research
& Insights
SERVICE
DESIGN
UX
DESIGN
PRODUCT
INNOVATION