Service Design is a powerful methodology that allows organizations to think holistically, create and deliver successful end-to-end service experiences. This two days program will provide an in-depth understanding of the research and design techniques that will allow your team to think in a new way about your services and how to redesign multi-channels experiences.
Attendees will be able to understand the tools and methods of service design and service staging, Analysis of the entire customer journey and identify potential areas of improvement, redesign touchpoints and build an end-to-end service experiences
Main topics may include:
– What service design is
– Experience economy
– Experience mapping
– Journey mapping
– Touch-point analysis
– Service prototyping
– Service architecture
– Practical implementation
Each team will apply the tools and exercises to solve real-life challenges faced in their organizations using interactive workshop and hands-on exercises
Bonus
Attendees will get a copy of HUED innovation toolkit and learn how to easily deploy those outcomes in their organizations
